In certain cases, we may also schedule a technician visit to your location who may also use diagnostic app to validate defects in your device and provide resolution accordingly. We will provide a resolution on the basis of the diagnostic app results. Please note that we will provide a replacement for only those products where damage is not caused by the customer in any manner whatsoever.Īpple iPhones: Please contact Apple Customer Service.Īndroid smartphones: Our Returns Centre will prompt you to download the diagnostic app to diagnose issues with your defective smartphone. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected. In the rare event that you receive a damaged device, please create a replacement request within 48 hours of order delivery. This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of defective or different item delivered to you. Mobiles (new and certified refurbished) 7 Days Replacement
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